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Frequently Asked Questions
Q.) Who is SoCal Home Care? A.) SoCal Home Care, Inc. is an independently owned and operated home care aide organization that provides individuals with the care and companionship they need to maintain their independence in the comfort of their home. Our service area currently includes Orange County, LA County and the Inland Empire. Q.) How does your service work? A.) After understanding your requirements, our care coordinators will select the appropriate caregiver for your needs. The care coordinator will call you back directly to confirm the schedule, provide a background of the caregiver and answer any additional questions you may have. Billing will take place twice a month, the 1st and the 16th of each month. The first invoice will include our contract, care plan and client bill of rights. Q.) What do your services include? A.) SoCal Home Care specializes in providing companions and personal attendants either on a live-in basis or hourly basis. Our caregivers will assist with daily activities that address personal and household needs such as meal preparation, eating, bathing, dressing and grooming assistance to light housekeeping, running errands, shopping, laundry and linen changes. Q.) Who do I pay for the service? A.) You pay SoCal Home Care, Inc. SoCal Home Care is the employer, hence responsible for tax withholdings, workers compensation insurance, unemployment insurance and social security. Q.) How much does your service cost? A.) Rates vary depending upon the skill level and experience required to meet your individual needs. Q.) What kind of insurance do you have for your caregivers? A.) All of our caregivers are fidelity bonded and covered for those items listed in the question above. SoCal Home Care, Inc. also carries Professional and General Liability Insurance and a no-fault Automobile Policy. Q.) How do you screen your caregivers? A.) SoCal Home Care, Inc. conducts Criminal Background Checks, Drug Screening and also requires previous family references of where they have worked in the past. Q.) Do you provide any training for your caregivers? A.) Yes. SoCal Home Care, Inc. provides Safety Training and Illness specific training such as Stroke Survivor training and Dementia Training. Q.) Do I get to interview the caregiver? A.) From our experience, it really isn’t necessary. SoCal Home Care, Inc. has an extensive interview process and does an excellent job of matching caregivers to clients’ needs. In addition, we find that the first visit is the best way of determining how well the caregiver and client will work together. If for any reason you are not happy with the fit, we will replace the caregiver. Q.) How long does it take to set up service? A.) SoCal Home Care, Inc. requires 24 to 48 hours to staff a case. Q.) Do you provide any supervision once the service has started? A.) Absolutely. SoCal Home Care, Inc. at a minimum reassess every case on a 90-day interval. This includes an in home visit to re-evaluate the client and caregiver. In addition, our care coordinators are in weekly telephone contact with our caregivers. Q.) How do I know that the caregiver has arrived and provided service for the period contracted for? A.) SoCal Home Care, Inc. employs a telephony-based caller ID system that tracks time and attendance in real time. Q.) What are your office hours? A.) Our office staff are available from 8:30am to 5:30pm Pacific Time Monday through Friday. However, our service is available 24 hours per day 7 days per week. Our after hours service is staffed by a live voice so that we can address your needs directly without the frustration of voice mail. Q.) Will Medicare cover this service? A.) No. Currently Medicare does not cover our specialized service. Our service is predominately paid privately or by Long Term Care Insurance. However, some HMO’s and PPO’s are covering custodial care for specific situations so we encourage you to ask. |
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